Support Center in AXQA
The Support Center allows workspace users to contact the AXQA support team directly from within the platform. It provides a structured way to submit questions, report issues, and track communication — without leaving your workspace.
As part of the AXQA Execution Intelligence Platform, the Support Center provides structured, context-aware communication directly within your authenticated workspace — ensuring faster resolution and traceable interaction.
Why it matters
- Centralizes communication with the support team.
- Ensures requests include proper context.
- Improves response efficiency.
- Keeps support interaction structured and traceable.
When to use it
- Reporting a technical issue.
- Requesting clarification about a feature.
- Asking about billing or subscription details.
- Seeking guidance for advanced configurations.
Note
The Support Center is designed to maintain structured, secure communication aligned with your workspace permissions and data isolation standards.
How it works
- Open the Support Center from General Settings.
- Enter your request details clearly and accurately.
- Submit the request.
- The support team receives your inquiry and responds using your registered email.
What to include in a request
- Clear description of the issue or question.
- Steps that led to the behavior (if applicable).
- Relevant project or execution context.
- Screenshots or reference details when necessary.
Providing structured information helps reduce back-and-forth and speeds up resolution.
Response process
- Requests are reviewed by the support team.
- Priority depends on your subscription plan.
- Responses are sent to your registered email address.
Best practices
- Be specific and concise in your description.
- Avoid submitting duplicate requests for the same issue.
- Check existing documentation before submitting feature-related questions.
- Use professional and structured communication for faster assistance.
Common mistakes
❌ Submitting vague issue descriptions
✔ Include clear reproduction steps and context.
❌ Using personal email addresses outside the workspace
✔ Always submit support requests through your registered account.
Security & data handling
- Support communication is tied to your authenticated workspace.
- Sensitive data should only be shared when necessary.
- All submissions are handled securely.
Related documentation
- System Configuration
- License & Plan Visibility
- Security & Execution Permissions